STUDY: DIGITAL HEALTHCARE APPS

ROLE

Researcher and writer.

CONTEXT

Final thesis in my Computer Science bachelor degree at Stockholm University [2018].

CHALLENGE

Digital healthcare has increasingly been used by the Swedish population. Given that it's a relatively new phenomenon, there's research gaps to fill which partly was examined in this study with the basis of the research question: Who are the "digital patient" and how does the patient experience digital care visits through video?



PROCESS

Desktop research and literature analysis, together with a mixed methods approach to collect data from persons who have experienced digital care via video. A digital survey was sent out to collect mainly quantitative data, followed by semi-structured interviews to collect complementary qualitative data and to reach deeper insights.




CONCLUSION

The most common age group to use digital healthcare apps in this study was 19-29 year olds, and the most common symptom to seek help for was skin problems (25%) followed by flu/cold symptoms (22%). KRY was the most common app with 74%.

94% of the participants said yes to if they would use digital healthcare apps again, which shows a big user satisfaction. It's possible to see that there's a variance regarding the needs of the patient when seeking care regarding symptoms and expectations, which requires flexibility and responsiveness from the healthcare provider in order to be able to meet what the specific patient seeks - whether it's through a digital platform or a traditional care center seems to be less important.

To sum it up: when we design for healthcare, we should always use the patients story as a starting point.



Read my article I wrote about the patients experience of digital healthcare
for the organization Forum for Health Policy here.