Support the Kinfolks




Support the Kinfolks

Client: CarefulApps
Role: UX Designer, Facilitator
Year: 2020
Project length: 3 weeks
Team: 2 designers
Participants: CEO from the company, 3 psychologists, 1 potential user



Background

The challenge was to help develop a new service that provides support for people who live their everyday life close to someone with schizophrenia. The client came with a request to lead a part of their creative process to get them going forward in the process. The team consisted of psychologists with expertise within psychosis and psychiatry, together with the CEO from Careful Apps and one potential user. The group needed help with alingning and co-create tangible ideas that could work as a fundamental base for further development of the solution.

Methods

The process started with us going through the material and background work that the team at CarefulApps had done - we went through the research material and talked to the CEO of the company. The client felt a bit overwhelmed by their findings and found it hard to move forward in the process. From there on we decided that a workshop would be a suitable next step, where we would in a structured manner go through the points where they felt stuck in a creative and joyful way. The goal with the workshop was to align the team, put "mental images" of the participants on the table, and generate creative ideas.

When we designed the workshop framework one thing we took into acccount was six points that the team had identified in a previous workshop that was important for the person living close to someone with schizophrenia. It had similiarities to the 12-step programs for co-dependency. One perspective from the psychologists was that people living close to someone with schizophrenia often display co-dependent behaviours, because of the big effect it has on their everyday lives.

After the workshop our next planned step was to analyze, cluster and go through the gained material - and from that sketch on possible solutions, that eventually would narrow down to one more detailed mock up concept in Figma.

Execution

We started the workshop by walking through the customer journey together with the team in order to collect the individuals different experiences and perspectives to create a mutual understanding and one as holistic picture as possible of the participants in the room. A user goal was set after the knowledge sharing: "To feel hopeful about the future and gain a better life situation" - this served the purpose as a guiding light in the workshop.

After walking through the customer journey and setting the user goal we moved on to the main activity, ideating around the 6 previously identified points that were important to the kinfolks living close to someone with schizophrenia:

1. Education about illness
2. Get to know yourself in your crisis
3. Education: your rights. Support and future
4. You're not alone. Share experiences.
5. Get answers to your questions
6. Tools and strategies to live your life

We went through every point step by step and divided them into a three-part excercise:
1. Top of Mind (quantity over quality)
2. 1-3 Ideas (more tangible and realistic + one "crazy" idea)
3. Pick one fave idea! (a short refined description of the idea they believed in the most)

In this way we created a "funnel", where the ideas got more refined in the last step - which helped when having to narrow down the options of ideas in the next step. When we had gone through every step of the ideation it was time to look at each others ideas, and bring the heat. Every participant got a handful of small red dot stickers that they used to vote on the ideas they liked the most. When the group had used all of their red dots we could see more clearly which ideas that was the strongest - we had a heatmap. The next step for us was to take all the ideas and insights from the workshop, analyse and cluster it - and then form one concept and translate that into wireframes in Figma that captured the essence of what we've learned so far.


Outcome

We chose a low-key grey scale to focus on the functionality and key elements, as the client requested. The delivery was a presentation together with handing over the Figma-document with the wireframes. Below you can see an overview and one more zoomed in view of the design.